CSS Corp, a leading IT services and technology support company, today announced that it has been recognized as a ‘Leader’ by global research and advisory firm NelsonHall, in its latest NEAT report for Telecom Customer Management Services (CMS).
The NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyses the capability of vendors across a range of criteria and identifies the best performing vendors overall and in the focus areas of cost reduction, revenue increase, and customer satisfaction.
CSS Corp was recognized for its strengths in rendering Technical Support for global telecommunications organizations. Telecom is the largest revenue generating industry segment for CSS Corp. The company supports 30 out of top 50 telecom companies (directly and indirectly) in the world.
Key highlights of the NEAT report and associated CSS Corp Telecom CMS Profile:
- CSS Corp has been featured as a ‘Leader’ in all four categories:
-Overall Telecom Customer Management Services (CMS)
-Increased revenue focus
-Cost reduction focus
-Customer satisfaction improvements
- CSS Corp’s strong technical support services experience for CMS telecommunications organizations
- CSS Corp is utilizing NLP to support CMS telecommunications clients and building solutions incorporating RPA and AI.
“CSS Corp’s technical support experience has fueled its ability to provide strong technical support to telecommunications organizations. It has also illustrated proven ability to increase CSAT and reduce support costs for its CMS telecommunications clients,” Vicki Jenkins, Senior Industry Analyst, NelsonHall.
Commenting on the recognition, Manish Tandon, Chief Executive Officer, CSS Corp said, “We are delighted at being recognized as a “Leader” by NelsonHall. We consider our inclusion to be a testimony to our exceptional Digital and Tech Support services framework for telecom companies. CSS Corp acts as a catalyst for growth by enabling telecom companies transform from traditional models to new age service models and helps them identify new revenue streams”.
Sunil Mittal, Head of Sales and Marketing, Executive Vice President, CSS Corp said, “It is an honor to be recognized as a “Leader” in telecom services by NelsonHall. Our customers in the telecom and hi-tech sector have embarked on a digital transformation journey to deliver effortless and personalized experience. We specialise in disruptive technologies such as Artificial Intelligence(AI), Automation, Analytics and Intelligent Virtual Assistants to fuel growth and innovation for our customers and help them stay ahead of the curve.”