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DTDC adopts OneGate Solution

DTDC adopts OneGate SolutionDTDC adopts OneGate Solution
DTDC adopts OneGate Solution

To streamline their working structure, Courier and Cargo express distribution company DTDC has chosen Propalms’, provider of server based computing technology based on Microsoft remote desktop services, hypervisor VDI and enterprise remote access solution, OneGate solution for achieving an effective server based computing infrastructure.

DTDC which has around 600 branch offices and 5,800 plus franchisees, delivers 11 million consignments every month. Every branch office had a local server set up which has synchronization problems. The company had to maintain a team of 140 people just to consolidate data from branch servers to centralized servers.

While couriers were getting delivered within days, data consolidation and data correction would take weeks. Real time tracking of MPLS network between branch offices and two datacenters including DR site was a big concern. There was no custom application catering specifically to DTDC. To solve this problem, Propalms OneGate solution was short listed, evaluated and successfully installed.

Vijender Yadav, Director and CTO at Propalms informs, “We understood the problems faced by DTDC. Identity management was a big challenge. To tackle this, we created a system whereby DTDC users at Branch offices would first login into Propalms OneGate to verify their identity. The same identity was fed to the application by Propalms OneGate after making sure that user cannot change the login name in the application.”

“For DTDC to grow and succeed, it was important to provide real time access of courier data to our regional offices and agents at minimal cost. We could not have achieved this by deploying leased lines or MPLS. We relied on broadband Internet and used Propalms OneGate to access our business applications. The OneGate solution has been running with thousands of user logins every day, feeding data in real time in our applications so that our customers can track their courier status every second,” shares Satyajit Sarkar, GM-IT, DTDC Ltd

“We have been using Propalms OneGate for the past seven years. We find it to be secure, fast and stable. We are using Propalms with our ERP solution, which is accessed from various devices from multiple locations. We found it is very easy to manage and the product support is one of the best in the market,” says Anil. K, Sr. Manager IT & Infrastructure at DTDC Ltd.

Propalms deployed OneGate (earlier Propalms VPN) solution to address the load balancing problem at the terminal server farm. Propalms developed RDP plug-ins over OneGate to solve limitations of RDP. Authentication was achieved by getting users at branch offices to login using Propalms OneGate first to verify their identity. The same identity was fed to the application by Propalms OneGate, making sure that user cannot change the login name within the application.

Propalms OneGate took care of session reconnect and session persistence for terminal services connection. Complete auditing of user login/logout time, location and device information is available from Propalms OneGate Management portal.


Benefits of implementing Propalms OneGate solution
  1. Real time updates from branch offices ensures DTDC’s customers can track their courier any time
  1. Through Propalms OneGate, DTDC could achieve an effective, efficient server based computing infrastructure
  1. With server RDP limitations, the model would not have worked. But Propalms OneGate solved several problems of RDP, which made the infrastructure work
  1. Complete data encryption even over MPLS ensures client data information integrity
  1. Easy role base access control implementation
  1. Better support of Propalms OneGate for Linux made migration possible to Linux based desktops/thin clients, reducing desktop management cost

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