A powerful software solution investment is an extraordinary value addition to your organization. However, if not implemented effectively, the effort is wasted. To help ensure a smooth and successful implementation process, consider these best practices.
Monitor and Communicate Continuously
All stages of the implementation project should have monitoring and communication integrated into them – including after going live. The process of software implementation is dynamic. Hence it is important for project leaders to develop milestones, monitor and communicate progress continuously, promptly address issues that arise and maintain a good working relationship with the solution provider.
Key considerations include:
- Conduct milestone audits – Audit each milestone throughout the project to ensure both the service provider and the internal implementation team are meeting their responsibilities.
- Communicate with the vendor – Maintain communication with the solution provider after go-live about ongoing maintenance services, including technical assistance and software updates.
Implementations occur over time and a company’s fortunes and priorities may change. Such changes may negatively affect solution requirements, resource availability, user adoption, and executive support. This type of situation can set the implementation back, but it doesn’t necessarily have to derail it. Let your solution provider know and try to work with a shift in priorities you encounter to accommodate these challenges.