To maximize returns on IT investments and to enable end users to optimize traditional and cloud deployment models for any work load, HP has expanded the HP Converged Cloud Professional Services Suite with new HP Technology Services. The HP Technology Services provide customers with a single contact for hybrid cloud design, implementation and support that is personalized for their unique needs, delivering a proactive, cohesive cloud solution.
“Failure to plan workload deployments with the right service levels across the hybrid cloud can lead to outages and poor performance, negatively affecting user experience,” says Biswanath Bhattacharya, Vice President and General Manager, India Technology Services, Enterprise Group. “HP Technology Services helps provide consistent, enterprise-grade support for hybrid environments so customers can realize the true benefits of cloud computing—flexibility, efficiency and agility,” he adds.
Having been the first comprehensive hybrid cloud support, HP Converged Cloud Support provides users with a single point of support and accountability across private, managed and public cloud. HP experts proactively monitor for potential issues and provide a more personal support experience across the end-to-end environment. As a result, users can rapidly diagnose and resolve issues to free up IT resources for innovation.
“As IT environments increase in complexity, support services for hybrid cloud environments must evolve to meet enterprise performance and availability demands,” informs Rob Brothers, IDC. “HP’s Converged Cloud Support is designed to meet these requirements, backed by HP’s strength in partnerships and global support capabilities.” He continues.
Available as an Early Experience Program to select customers through 2013, HP Converged Cloud Support will include services that monitor SLAs to ensure a seamless user experience, reduce downtime and optimize performance. HP offers advisory services to assess and map critical and noncritical workloads to ensure workloads are run on the most effective platform.
For customers looking for the benefits of cloud’s pay-per-use model, the HP Flexible Capacity Service option offers immediate access to on-site storage, server and networking resources, allowing customers to scale and pay only for the capacity used. This service is now enhanced to include support for HP Software and HP Moon shot products to simplify management and utilize capacity as a whole system.
The new HP Cloud Design Service guides customers through the design and architecture process to deliver a detailed, ready-to-implement cloud solution based on HP best practices and HP Converged Cloud Reference Architecture. Unlike competitor offerings that complete design during implementation, HP focuses on seven design modules—cloud portfolio management, operations, platform, demand management, governance and security.
All design modules can be separately ordered while complementing each other as part of a common framework. The service also integrates offerings from partners and other technology vendors to deliver a comprehensive solution tailored to each customer’s unique requirements.